1800 785 224

Dinky Di Sheds

Privacy Policy

Last updated: August 2026

Dinky Di Sheds respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Dinky Di Sheds collects, holds, uses, stores and discloses personal information when you interact with us, including when you visit our website, request a quote, purchase a shed or other product, communicate with us, participate in a promotion or competition, or use our services.

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on your dealings with Dinky Di Sheds, this may include your name, contact information, address and other information that identifies you or can reasonably be linked to you.

2. What personal information may we collect?

The type of information we collect depends on how you interact with us. It may include:

• your name;

• residential, postal, delivery or site address;

• telephone number and email address;

• details about your property or proposed shed site;

• information relating to your shed enquiry, quotation, order or project;

• details of products and services you have purchased or enquired about;

• payment, billing or other relevant financial information;

• information you provide when requesting a quote or contacting us;

• photographs, videos, testimonials or other content you voluntarily provide;

• information supplied when entering a competition, promotion or customer showcase;

• information provided through customer feedback, reviews, surveys or correspondence;

• information provided when applying for employment or contracting opportunities with us; and

• any other personal information you voluntarily provide while dealing with Dinky Di Sheds.

We will only collect sensitive information where it is reasonably necessary for our business activities and where you have consented to its collection, or where collection is otherwise permitted or required by law.

3. How do we collect personal information?

Where practical, Dinky Di Sheds collects personal information directly from you.

We may collect information when you:

• request a shed quote or other information from us;

• contact us by telephone, email, website enquiry form or in person;

• purchase or enquire about our sheds, garages, carports or related products and services;

• provide information relating to your property or building project;

• communicate with one of our staff members, contractors, distributors, suppliers or representatives;

• interact with Dinky Di Sheds through social media;

• subscribe to our mailing list or newsletter;

• participate in a survey;

• submit a review or testimonial;

• enter a competition, giveaway, promotion or customer showcase;

• submit photographs or videos of a Dinky Di Sheds project;

• attend an event or promotion involving Dinky Di Sheds;

• apply for employment or contracting opportunities; or

• otherwise interact with our business.

We may also collect information automatically when you use our website, including information about your browser, device, IP address, pages viewed and how you interact with our website.

In some circumstances, we may receive personal information from a third party, such as a supplier, contractor, referral partner, service provider or another person involved with your shed project.

Where appropriate, we rely on those third parties to have authority to provide the information to us.

We may also obtain information from publicly available sources where permitted by law.

4. What happens if you don't provide your information?

You are not always required to provide personal information to Dinky Di Sheds.

However, certain information may be necessary for us to provide a quotation, process an order, communicate with you, arrange products or services, respond to your enquiry or otherwise assist with your project.

If you choose not to provide information we reasonably require, we may not be able to provide some products or services or respond to your request.

5. How do we use your personal information?

We may collect, hold and use personal information for purposes connected with operating Dinky Di Sheds, including:

• responding to enquiries and quote requests;

• preparing and managing quotations;

• supplying sheds, garages, carports and related products and services;

• communicating with you about your project, purchase or enquiry;

• confirming your identity or authority to act on behalf of another person;

• processing orders, payments, invoices and accounts;

• arranging deliveries, suppliers, contractors or other services associated with your project;

• maintaining records relating to products and services supplied to you;

• administering warranties, repairs, replacements or after-sales enquiries;

• improving our products, services and customer experience;

• administering competitions, promotions, surveys and customer showcases;

• managing photographs, videos, testimonials and other content where you have authorised us to use them;

• maintaining and improving our website;

• understanding how visitors use our website;

• conducting market research and analysing customer preferences;

• providing information about products, services, promotions or news that may be relevant to you;

• conducting marketing and advertising activities;

• assessing applications for employment or contracting opportunities;

• managing our business operations and records;

• responding to complaints and resolving disputes;

• protecting our business, customers, website and systems from fraud, misuse or unlawful activity;

• complying with legal and regulatory requirements; and

• any other purpose disclosed to you when the information is collected or which you otherwise authorise.

6. Disclosure of personal information

We do not sell your personal information.

Where reasonably necessary to operate our business or provide our products and services, we may disclose personal information to third parties such as:

• Dinky Di Sheds employees and authorised representatives;

• shed suppliers, manufacturers and distributors;

• builders, contractors and tradespeople involved in your project;

• delivery and transport providers;

• engineering, certification or other professional service providers;

• payment, accounting and financial service providers;

• information technology, website and hosting providers;

• email, CRM and marketing service providers;

• analytics and advertising providers;

• insurers;

• accountants, lawyers and other professional advisers;

• competition, promotion or event service providers;

• government departments, regulators, law enforcement agencies or other authorities where required or authorised by law; and

• other parties where you have authorised us to disclose your information.

We take reasonable steps to ensure third-party service providers handling personal information on our behalf appropriately protect that information.

7. Storage and security of personal information

Dinky Di Sheds may store personal information electronically or, where necessary, in physical form.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, passwords, secure systems, software security measures and limiting access to personal information to people who reasonably require it to perform their work.

When personal information is no longer reasonably required for the purpose for which it was collected, and we are not legally required to retain it, we may securely destroy or de-identify it.

While we take reasonable precautions to protect information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Information you provide to us electronically is therefore transmitted at your own risk.

8. Overseas storage and disclosure

Some technology and service providers used by Dinky Di Sheds may store or process information using servers located outside Australia.

This may include providers of website hosting, cloud storage, email, analytics, customer management, marketing or other online business services.

The countries in which information may be stored or processed can vary depending on the providers we use.

Where required by applicable privacy laws, we take reasonable steps to ensure overseas recipients appropriately handle personal information.

9. Our website, cookies and analytics

The Dinky Di Sheds website may use cookies and similar technologies to help our website operate effectively and to understand how visitors use it.

Cookies are small data files placed on your device or browser. They can help remember preferences, analyse website traffic and improve your experience on our website.

Information collected through our website may include:

• IP address;

• browser and device type;

• pages visited;

• date and time of visits;

• referring website;

• general location information;

• website interactions; and

• other technical or usage information.

We may use website analytics and advertising services to better understand website performance and the effectiveness of our marketing.

You can usually change your browser settings to refuse or limit cookies. Disabling cookies may affect the operation of some website features.

10. Third-party websites and services

Our website, emails or social media channels may contain links to websites or services operated by third parties.

Dinky Di Sheds is not responsible for the privacy practices, security or content of third-party websites.

When you leave our website or interact with a third-party service, we recommend reviewing that organisation's privacy policy before providing personal information.

11. Social media

When you interact with Dinky Di Sheds through social media platforms such as Facebook or Instagram, information may be collected both by Dinky Di Sheds and by the relevant social media provider.

Your use of those platforms is also subject to the privacy policies and terms of the respective provider.

Information you make publicly available through social media may be visible to other users.

12. Photographs, videos, testimonials and customer projects

From time to time, Dinky Di Sheds may invite customers to provide photographs, videos, testimonials, reviews or information about their completed shed projects.

This may include participation in customer showcases, competitions and promotional campaigns.

Where you provide this material for promotional use, and subject to any applicable competition terms or permission provided by you, Dinky Di Sheds may use the submitted content across its website, social media, advertising, printed material and other promotional channels.

If photographs or videos contain identifiable individuals, you should ensure you have permission from those individuals before providing the content to us for promotional use.

Any specific conditions applying to a competition or promotion will also be set out in the relevant Terms and Conditions.

13. Direct marketing

Where permitted by law, Dinky Di Sheds may use your contact information to send you information about products, services, promotions, competitions, news or other information we believe may be of interest to you.

Marketing communications may be sent by methods including email, SMS or other electronic communications in accordance with applicable Australian marketing laws, including the Spam Act 2003 (Cth).

You can opt out of receiving marketing communications at any time by:

• using the unsubscribe facility provided in the communication; or

• contacting Dinky Di Sheds and asking to be removed from our marketing list.

We will process opt-out requests within a reasonable period.

Opting out of marketing communications will not prevent us from contacting you where communication is necessary in relation to an existing enquiry, quotation, order, project or other business relationship.

14. Dealing with us anonymously

Where practical, you may make a general enquiry with Dinky Di Sheds without identifying yourself or by using a pseudonym.

However, we will generally need accurate personal and contact information if you would like us to prepare a quote, respond to you, process an order, deliver products, provide services or otherwise conduct business with you.

15. Accessing and correcting your personal information

You may request access to personal information Dinky Di Sheds holds about you.

We may need to verify your identity before providing access.

In certain circumstances permitted by law, we may decline access to some information. If this occurs, we will explain the reason where we are legally permitted to do so.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

Please contact us using the details at the end of this Privacy Policy to request access or correction.

16. Data breaches

If Dinky Di Sheds becomes aware of a suspected or actual data breach involving personal information, we will assess the circumstances and take reasonable steps to contain the breach and minimise potential harm.

Where required under the Notifiable Data Breaches scheme or other applicable Australian law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

If you believe your personal information held by Dinky Di Sheds may have been involved in a privacy or security breach, please contact us as soon as possible.

17. Privacy complaints

If you have a concern or complaint about how Dinky Di Sheds has handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable timeframe. We may contact you for further information or to verify your identity where necessary.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about privacy rights and complaints is available from the OAIC website.

18. Change of ownership

If Dinky Di Sheds undergoes a sale, merger, restructure or change of ownership involving all or part of the business, personal information may be transferred as part of that transaction where permitted by law.

Any new owner will be required to handle personal information in accordance with applicable privacy requirements.

19. Changes to this Privacy Policy

Dinky Di Sheds may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.

The current version will be published on the Dinky Di Sheds website and will take effect from the date it is published.

We encourage you to review this page periodically for the latest version.

20. Contact Dinky Di Sheds

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Dinky Di Sheds

Email: brenda@dinkydisheds.com.au

Phone: 1800 785 224

Postal address: PO Box 4725 Toowoomba East QLD 4350

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Dinky Di Sheds Pty Ltd

Trading as Dinky Di Sheds

ABN 75 164 746 639

1800 785 224

National Head Office 226 Campbell St

Toowoomba 4350

© 2026 Dinky Di Sheds. All Rights Reserved